[title]
[message]F.A.Q
What types of candles do you offer?
We offer a variety of candles, 100%soy, wax candles, each designed to create a unique
sensory experience. Our candles come in different scents inspired by exotic places,
Are your candles eco-friendly?
Yes! We use natural waxes, lead-free cotton wicks, and phthalate-free fragrances. Our
packaging is also recyclable or reusable to help reduce waste.
How long do your candles burn?
Our candles burn between 30 and 80 hours, depending on the size and type. Each product's
description will provide specific burn time details.
How can I care for my candle to make it last longer?
To ensure a long-lasting, clean burn:
● Trim the wick to ¼ inch before each burn.
● Allow the wax to melt to the edges on the first burn to prevent tunneling.
● Avoid burning your candle for more than 4 hours at a time.
Do you offer custom candles or private-label services?
Yes! We love working with clients to create custom scents, packaging, and designs for
special occasions or as part of a private-label collaboration. Feel free to reach out for more
details.
Can I book a candle-making workshop with Warm Vibes?
Absolutely! We offer hands-on candle-making workshops for individuals, groups, and
corporate events. Our workshops also include discussions on personal development, faith,
and health. Check our website or contact us for upcoming events and private bookings.
How do I host a private candle-making event?
We’d love to work with you on a private event! Contact us to discuss the details, including
the number of participants, location, and any special requests you may have. We can also
incorporate personal development and wellness themes if desired.
Do you ship candles internationally?
Currently, we offer shipping within Canada However, we’re working on expanding our
shipping options! Sign up for our newsletter to stay updated.
Are your candles safe for people with allergies or sensitive skin?
Our candles and those made with natural ingredients are great for people with sensitivities.
However, please review the ingredients list carefully or contact us with concerns.
How can I contact you if I have more questions?
Feel free to reach out to us via email at warmvibes24@gmail.com, or through the contact
form on our website. We’re happy to help!
What is your return policy?
At Warm Vibes, we strive to ensure that you love your candles. If for any reason you are not
completely satisfied with your purchase, we accept returns or exchanges within 5-10
business days of delivery. Please note the following conditions:
● Unopened items: Must be in their original packaging and unused. You are
responsible for the shipping costs unless the item is damaged in transit.
● Damaged items: If your product arrives damaged, please contact us within 2-5
business days with a photo, and we’ll be happy to replace it.
● Custom or sale items: Unfortunately, these are final sales and cannot be returned.
To initiate a return or exchange, please email us at warmvibes24@gmail.com with your
order number and details, and we’ll guide you through the process. Please note that return
shipping fees may apply unless the product is defective or damaged upon arrival.
What ingredients are used in your candles?
At Warm Vibes, we prioritize using high-quality, natural ingredients that are safe for you and
the environment. Our candles are made with:
● Wax: We use eco-friendly waxes, including 100% soy wax, these are all-natural and
biodegradable.
● Fragrance oils: Our fragrances are phthalate-free and sourced from high-quality
suppliers. Many of our scents are inspired by exotic places to create unique
experiences.
● Wicks: We use lead-free cotton wicks for a clean, even burn.
● Dyes: Any colors we use are non-toxic and safe for burning.
What is your shipping policy?
At Warm Vibes, we aim to deliver your candles quickly and safely. Here’s an overview of our
shipping process:
● Processing time: Orders are processed within [1] business days.
● Shipping rates: We offer standard shipping rates based on the weight and
destination of your order. You can see the total shipping cost at checkout.
● Domestic shipping: We ship across Canada with an estimated delivery time